COVID-19 Business Operations

Thank you for checking in on how we are handling our business with regards to COVID-19. Please read the updates to stay in the loop!

Thank you for visiting East Lansing Veterinary Clinic. Please review the following information about our current business operations regarding COVID-19.

JULY UPDATE: Wow! It’s been quite a year of change already! We are continuing to follow health recommendations and monitor the situations routinely to make decisions that will keep our team and you, safe. At this time we are operating in a MODIFIED CURBSIDE. We are asking all owners with a regular scheduled appointment to still call or text from the parking lot and we will allow one owner in now for appointments. We are still requiring masks for entire appointment, regardless of vaccine status. All technician appointments, drop-offs and Urgent Care appointments are still 100% curbside due to spatial limitations in our practice. We ask for cooperation and understanding during these times. If you have any concerns please ask to speak with a team member or the practice manager.

We ask that at this time if you have been exposed to someone who has been travelling, feeling ill or experiencing any fever, cough or any other symptoms to please reschedule or postpone your pet’s appointment.

The safety of our clients, patients and staff is our highest priority at this time. We will continue to keep our lobby closed for the foreseeable future. When you arrive please call the clinic at 517-351-8417 and let a team member know which parking spot that you are in. The numbers are located on the building in front of each spot. We ask that you remain in your car with your pet(s), please do not exit the car, stand in front of the building or in parking spaces while you wait. Please also do not leave after we take your pet inside, unless you have specifically scheduled to have your pet dropped off with us for a few hours, during which boarding fees will be assessed.

APPOINTMENT REQUESTS: As we continue to slowly open our availability up we are scheduling our appointments out further. At this time we are limiting appointment availability on our PetDesk app to help ensure we have good availability for you.

PHONES AND WAIT TIMES: While we are curbside our doctors and staff are utilizing our phone systems more to talk with you while you wait for your pet. At times we do not have enough lines for all the calls. We are doing our best to keep the lines as free as possible. We are asking that if you have non-emergent questions, please email us at elvcreception@gmail.com.

SURGERIES: We are able to schedule non-essential surgeries (spays, neuters and routine dentals). We are also scheduling out with these as we catch up to all of the previously postponed surgeries, which will take priority.

PAYMENTS: We are processing all payments via the phone with credit cards. We can take cash and check, but would prefer phone payments as the first option. We take your security very seriously, no credit card information is stored in our system at all.

LIMITING HUMAN CONTACT: All of our team member are wearing PPE and sanitizing between each patient/interaction. We have enacted extensive cleaning and disinfecting protocols to reduce exposure in our clinic. We will continue to keep our lobby closed for the time being. We will adjust protocols as the situation evolves more.

MORE INFORMATION: We understand this is an ever changing situation and there are so many unknowns. The following links have great resources to help with questions you may have.

https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19

https://www.cdc.gov/coronavirus/2019-ncov/index.html

As always, thank you for your understanding and cooperation as we navigate this together!


We have been going there for years! Always loved how common sense and kind the vets are. They’ve also adapted so well to the pandemic, and do curbside care, which is convenient and safe.

Elizabeth


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