Emergencies

Due to ongoing changes with regards to COVID-19, Michigan State University Veterinary Teaching Hospital has updated their procedures and put out a statement advised they are reducing their intake of appointments.

On their website they issued the following statement:

BEGINNING MONDAY, JUNE 29, 2020, THE ECCM SERVICE WILL HAVE THE FOLLOWING CHANGES IMPLEMENTED:

CHANGES TO SMALL ANIMAL ECCM DAY SERVICE All walk-in patients will be evaluated. Life-threatening cases will be admitted. Cases evaluated as stable will be referred to the client’s primary care veterinarian, other facilities, or other services within the MSU Hospital, if possible.

Referral cases will only be seen Monday through Friday from 8:00 a.m.–1:00 p.m. Referring veterinarians should call 517-353-5420 prior to sending any patients to MSU.

OPERATIONS DURING EXCEEDED CAPACITY (ODEC) The Hospital will only accept the most critically ill patients in need of life-saving care. Regardless of time of day, if we exceed our in-house capacity, our doors will be closed to all but the most critically ill patients. Referring veterinarians should call 517-353-5420 prior to sending patients to MSU. MSU clinical staff will determine if MSU or another facility will be best equipped to manage each case. We will evaluate all walk-in patients as described above.

https://cvm.msu.edu/hospital/clients/covid-19-and-animals/msu-small-animal-emergency-changes

What Does This Mean For You and Us?

This means that you may be asked to travel further to area emergency clinics if your pet’s needs are beyond what we can take care of here.

Our patient load will significantly increase as we continue to service the community and provide care to pets in need, especially in emergent situations. If you have a normal well pet appointment scheduled we will communicate as much as we can, but please be aware, wait times may be longer if an emergency comes in. We will give first priority to all emergency cases.

If you need to reschedule an appointment or need to make other accommodations, please let us know so we can work out a plan with you.

We ask that all clients please be patient and understanding as we navigate this together. We are not set up as an emergency clinic and we will do our best to adjust to the increase in appointments and emergencies that we will likely see.

We will also be booking out our patient appointments further in the future. Please plan accordingly and know that we likely will not be able to get pets in for routine procedures as quickly as normal.

During these warm summer days, if you do not have air conditioning in your car or are worried for your health or that of your pet(s) during your wait, please let our team know immediately. We can bring your pet(s) inside, permitting we have space, to wait. We can also set it up as a drop off so you can leave for a short time. Please note we ask that you don’t leave while we have your pet without prior communication with our team. We also ask that you return within 15 minutes of us notifying you that your pet(s) are ready to go home. In the event you do not return within 15 minutes, we will charge a daycare boarding fee for each pet. We have limited space available to board pets.

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