Pharmacy Information

We have a full in house pharmacy for your pet’s convenience. This allows us to quickly get your pet the medication they need to keep them protected and feeling good.

There are some medications that need to be compounded, which we call into an outside pharmacy. The pharmacy will call you prior to making the medication. These pharmacies will do “Bill and Ship To Owner.”

When considering purchasing from online retailers/pharmacies please review the following information provided by the AVMA and FDA about what precautions to take to protect your pet.

Per The AVMA:

When a medication is prescribed for your pet, it means that your veterinarian has made a decision that the medication is indicated to treat your pet’s health problem. Many prescription drugs are only effective for specific problems, and may be harmful for your pet if used without a veterinary examination and diagnosis. Having these drugs available as prescription-only medications ensures that they are used appropriately.
In most states, it is unlawful for a veterinarian to write a prescription or dispense a prescription drug without a Veterinarian-Client-Patient Relationship (VCPR). For more information about the VCPR, including a technical definition, see Section III of the AVMA’s Principles of Veterinary Medical Ethics. For a simpler explanation of the VCPR, read our “Frequently Asked Questions by Pet Owners about the Veterinarian-Client-Patient Relationship.
To maintain a VCPR, your veterinarian must see your pet regularly. How often they need to see your pet depends on your pet’s health. If your pet is on a prescription medicine, your veterinarian may need to reexamine your pet, check blood work, or perform other tests to monitor your pet’s response to treatment and determine if the medication needs to be changed. For example, a dog being treated for hypothyroidism needs to be reevaluated regularly to make sure the dosage of medication prescribed is effective.
You have several options when your pet needs a prescription medication: you can get it from your veterinarian if they keep it in stock; your veterinarian can write (or call in) a prescription to a local pharmacy that stocks the medication; or your veterinarian can provide a prescription so you can get the medication from an online pharmacy.
https://www.avma.org/resources/pet-owners/petcare/online-pharmacies

We do not work directly with third-party pharmacies such as Chewy, 1-800-PetMeds, etc. due to the time it takes our staff to process these orders and prescription errors made by these pharmacies. If you would like to utilize one of these pharmacies we will gladly provide you with a written prescription that you can mail to the pharmacy of your choice. If a written prescription is requested outside of an appointment time, we require 24 hours notice. We also require an active annual Pharmacy Release Signature on file. You are also welcome to use VetsFirstChoice, our online pharmacy. We will process these scripts electronically for your convenience. We do not offer written scripts with appointments, we opt for filling medications in house as a first option as this allows us to quickly and correctly fill your pet’s medications. It is the owner’s responsibility to request a written prescription if desired. 

Return Policy – Legally we cannot accept any returns on any medication once it leaves our building. We can accept returns on Prescription Pet Foods. If your pet has medical issues with prescriptions you have taken home, please contact our office immediately for us to address these with you. It is the owner’s responsibility to review invoices and address concerns with a team member prior to leaving. 

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